Introduction
Impact envisaged under the current Results Based Approach of the organization is improvement of the livelihood of tea smallholders. This necessitates a major role by extension services of the organization to improve productivity of smallholdings, quality of produce and develop additional income earning activities. This requires the extension service of the organization to have a “Vision” of tea smallholder sector adopting appropriate and most current technical recommendations in the tea industry. Concurrent “Mission” is facilitating efficient provision of extension advice and support services to tea smallholders.